CONTENTS

Praises for the book
Contents
Acknowledgement
Foreword
Special Forward
Preface
PART 1: COACHING MINDSETS, BLOCKS & MYTHS    
CHAPTER 1 
What is the Asian Mindset?
The Asian Culture - Religion and Philosophy ............................................................................. 18
The Asian Leadership and Management Style ............................................................................. 19
Watson Wyatt Asian Survey ............................................................................. 20
 
CHAPTER 2 
What is Coaching?
What is coaching? ............................................................................. 23
Distinctions: Coaching, Mentoring, Teaching and Counseling ............................................................................. 23
Why coach instead of just tell or advise? ............................................................................. 23
Factors driving the need for a mindset shift ............................................................................. 25
Distinctions: Empowerment, Responsibility, Accountability ............................................................................. 28
 
CHAPTER 3 
Challenges To Effective Coaching
Coaching Mindset Challenges ............................................................................. 32
Challenge 1: Preserving Harmony ............................................................................. 32
Challenge 2: Respecting Elders and Superiors ............................................................................. 32
Challenge 3: "I don't have the time" ............................................................................. 33
Challenge 4: Technical Strengths ............................................................................. 34
Challenge 5: Ingrained Habits ............................................................................. 34
Challenge 6: The need to Feel Respected (Personal Ego) ............................................................................. 35
Challenge 7: The need to be right (related to our ego) ............................................................................. 35
Challenge 8: Feeling threatened ............................................................................. 36
Challenge 9: Lack of coaching skill ............................................................................. 36
Challenge 10: Conflict in agendas ............................................................................. 37
Challenge 11: Patience ............................................................................. 37
Mental Scripts for Unblocking Mindsets ............................................................................. 37
 
CHAPTER 4 
Debunking Myths About Coaching
Myth 1: Coaching is very time consuming ............................................................................. 40
Myth 2: When we coach we don't provide answers ............................................................................. 41
Myth 3: Managers who uses coaching are viewed as "weak" ............................................................................. 42
Myth 4: Coaching is only for the "problematic" people ............................................................................. 43
Myth 5: Coaching is an excellent tool to impart our own ideas subtly ............................................................................. 44
Myth 6: Coaching is an excellent tool to change others ............................................................................. 44
 
CHAPTER 5 
Roles Of Manager As Coach
Role 1: Accountability Partner ............................................................................. 47
Role 2: Building Self-Esteem ............................................................................. 47
Role 3: Challenging & Stretching ............................................................................. 48
Role 4: Developing Ideas ............................................................................. 49
Role 5: Expanding Perspectives ............................................................................. 49
Role 6: Enhancing Clarity ............................................................................. 50
Role 7: Feedback Source ............................................................................. 50
Role 8: Generating Self-Awareness ............................................................................. 51
Role 9: Helping, Encouraging and Support ............................................................................. 51
Role 10: Imparting Knowledge ............................................................................. 52
In a nutshell ............................................................................. 53
 
CHAPTER 6 
Nine Mindset Shifts For Asian Managers
Changing versus Transforming Mindsets ............................................................................. 55
Mindset Shift 1 ............................................................................. 58
From PROBLEM FOCUSED to SOLUTION FOCUSED ............................................................................. 58
Mindset Shift 2 ............................................................................. 62
From DICTATING GOALS to ALIGNING GOALS ............................................................................. 62
Mindset Shift 3 ............................................................................. 66
From GIVING ADVICE to GENERATING AWARENESS ............................................................................. 66
Mindset Shift 4 ............................................................................. 70
From KNOWING ALL To BEING CURIOUS ............................................................................. 70
Mindset Shift 5 ............................................................................. 74
From DIRECTING To INFLUENCING ............................................................................. 74
Mindset Shift 6 ............................................................................. 79
From CRITICIZING/ PUNISHING To ACKNOWLEDGING/PRAISING ............................................................................. 79
Mindset Shift 7 ............................................................................. 85
From MANAGING to EMPOWERING ............................................................................. 85
Mindset Shift 8 ............................................................................. 91
From PROVIDING SOLUTIONS to EXPLORING POSSIBILITIES ............................................................................. 91
Mindset Shift 9 - From DEMANDING to REQUESTING ............................................................................. 96
 
PART 2: COACHING TOOLS ............................................................................. 102
 
CHAPTER 7 
The Foundations Of Coaching
The Power of Relationship and Trust ............................................................................. 103
The Power of Questions ............................................................................. 104
The Power of Active Listening ............................................................................. 108
The Power of Silence ............................................................................. 111
The Power of Acknowledgments ............................................................................. 111
The Power of Feedback ............................................................................. 114
Communicating Effectively as a Coach ............................................................................. 116
 
CHAPTER 8 
The G.R.O.W Process
A Four Step Coaching Process ............................................................................. 118
GOALS ............................................................................. 118
REALITY ............................................................................. 119
OPTIONS ............................................................................. 120
WILL & WAY FORWARD ............................................................................. 121
GROW Sample Conversation ............................................................................. 123
 
CHAPTER 9 
100 Powerful Coaching Questions
Questions for Uncovering Vision ............................................................................. 127
Questions for Uncovering Values ............................................................................. 127
Questions for Uncovering Obstacles ............................................................................. 128
Questions for Encouraging Disclosure ............................................................................. 128
Questions for Solution-Focused ............................................................................. 129
Questions for Self-Assessment ............................................................................. 129
Questions for Summarising ............................................................................. 130
Questions for Promoting Self-Awareness ............................................................................. 130
Questions for Supporting ............................................................................. 131
Questions for Seeking Feedback ............................................................................. 131
 
PART 3: COACHING SOLUTIONS ............................................................................. 132
 
CHAPTER 10 
Frequently Encountered Coaching Situations
1. How do I start and end a coaching session? ............................................................................. 133
2. How do I ask questions that do not sound too interrogative? ............................................................................. 134
3. How do I know what questions to ask? ............................................................................. 134
4. How do I ask questions that reframes perception? ............................................................................. 136
5. How do I handle emotional outburst more effectively? ............................................................................. 137
6. How do I build trust? ............................................................................. 138
7. How do I encourage coachee to take action? ............................................................................. 138
8. How do I help coachee to make decisions? ............................................................................. 138
9. How do I become more assertive? ............................................................................. 139
 
CHAPTER 11 
Empowerment Situations
The Importance of Coaching Alignment ............................................................................. 144
1. Empowering coachees to be More Accountable ............................................................................. 146
2. Empowering coachees to Deal with People Issues ............................................................................. 150
3. Empowering coachees to express Personal Opinions ............................................................................. 152
4. Empowering coachees not to be affected by Negative Opinions of Others ............................................................................. 153
5. Empowering coachees to feel Comfortable Receiving Acknowledgments ............................................................................. 153
6. Empowering coachees to Stand-Up and Make a Difference ............................................................................. 154
7. Empowering coachees to achieve higher Self-Esteem and Confidence ............................................................................. 156
 
CHAPTER 12 
Developing A Coaching Culture
High performance culture and coaching ............................................................................. 158
The Leadership ............................................................................. 158
The System & Structure ............................................................................. 159
The Competencies ............................................................................. 160
 
CHAPTER 13 
A Coaching System
Should Coaching Be Structured? ............................................................................. 162
Pre-Coaching Information ............................................................................. 162
The Coachee's Profile ............................................................................. 162
The Coachee's Competencies ............................................................................. 163
The Coaching Sessions ............................................................................. 163
The Progress Tracking ............................................................................. 163
Feedback for Coaches ............................................................................. 163
The C. O.A.Ch System ............................................................................. 164
 
CHAPTER 14 
What Is Next?
Our Heart and Our Journey ............................................................................. 165
The Desire to Help ............................................................................. 166
How do we develop a "Heart" to coach? ............................................................................. 167
Leveraging on being an Asian ............................................................................. 167
CONCLUSION ............................................................................. 167
 
BIBLIOGRAPHY
 
APPENDIX 1
Registering and Using the C.O.A.Ch System ............................................................................. 169
How to Use the C.O.A.Ch System ............................................................................. 169
 
APPENDIX 2
Organization Coaching Culture Research ............................................................................. 172