CONTENTS
Praises for the book Contents Acknowledgement Foreword Special Forward Preface |
PART 1: COACHING MINDSETS, BLOCKS & MYTHS | ||
CHAPTER 1 | ||
What is the Asian Mindset? | ||
The Asian Culture - Religion and Philosophy | ............................................................................. | 18 |
The Asian Leadership and Management Style | ............................................................................. | 19 |
Watson Wyatt Asian Survey | ............................................................................. | 20 |
CHAPTER 2 | ||
What is Coaching? | ||
What is coaching? | ............................................................................. | 23 |
Distinctions: Coaching, Mentoring, Teaching and Counseling | ............................................................................. | 23 |
Why coach instead of just tell or advise? | ............................................................................. | 23 |
Factors driving the need for a mindset shift | ............................................................................. | 25 |
Distinctions: Empowerment, Responsibility, Accountability | ............................................................................. | 28 |
CHAPTER 3 | ||
Challenges To Effective Coaching | ||
Coaching Mindset Challenges | ............................................................................. | 32 |
Challenge 1: Preserving Harmony | ............................................................................. | 32 |
Challenge 2: Respecting Elders and Superiors | ............................................................................. | 32 |
Challenge 3: "I don't have the time" | ............................................................................. | 33 |
Challenge 4: Technical Strengths | ............................................................................. | 34 |
Challenge 5: Ingrained Habits | ............................................................................. | 34 |
Challenge 6: The need to Feel Respected (Personal Ego) | ............................................................................. | 35 |
Challenge 7: The need to be right (related to our ego) | ............................................................................. | 35 |
Challenge 8: Feeling threatened | ............................................................................. | 36 |
Challenge 9: Lack of coaching skill | ............................................................................. | 36 |
Challenge 10: Conflict in agendas | ............................................................................. | 37 |
Challenge 11: Patience | ............................................................................. | 37 |
Mental Scripts for Unblocking Mindsets | ............................................................................. | 37 |
CHAPTER 4 | ||
Debunking Myths About Coaching | ||
Myth 1: Coaching is very time consuming | ............................................................................. | 40 |
Myth 2: When we coach we don't provide answers | ............................................................................. | 41 |
Myth 3: Managers who uses coaching are viewed as "weak" | ............................................................................. | 42 |
Myth 4: Coaching is only for the "problematic" people | ............................................................................. | 43 |
Myth 5: Coaching is an excellent tool to impart our own ideas subtly | ............................................................................. | 44 |
Myth 6: Coaching is an excellent tool to change others | ............................................................................. | 44 |
CHAPTER 5 | ||
Roles Of Manager As Coach | ||
Role 1: Accountability Partner | ............................................................................. | 47 |
Role 2: Building Self-Esteem | ............................................................................. | 47 |
Role 3: Challenging & Stretching | ............................................................................. | 48 |
Role 4: Developing Ideas | ............................................................................. | 49 |
Role 5: Expanding Perspectives | ............................................................................. | 49 |
Role 6: Enhancing Clarity | ............................................................................. | 50 |
Role 7: Feedback Source | ............................................................................. | 50 |
Role 8: Generating Self-Awareness | ............................................................................. | 51 |
Role 9: Helping, Encouraging and Support | ............................................................................. | 51 |
Role 10: Imparting Knowledge | ............................................................................. | 52 |
In a nutshell | ............................................................................. | 53 |
CHAPTER 6 | ||
Nine Mindset Shifts For Asian Managers | ||
Changing versus Transforming Mindsets | ............................................................................. | 55 |
Mindset Shift 1 | ............................................................................. | 58 |
From PROBLEM FOCUSED to SOLUTION FOCUSED | ............................................................................. | 58 |
Mindset Shift 2 | ............................................................................. | 62 |
From DICTATING GOALS to ALIGNING GOALS | ............................................................................. | 62 |
Mindset Shift 3 | ............................................................................. | 66 |
From GIVING ADVICE to GENERATING AWARENESS | ............................................................................. | 66 |
Mindset Shift 4 | ............................................................................. | 70 |
From KNOWING ALL To BEING CURIOUS | ............................................................................. | 70 |
Mindset Shift 5 | ............................................................................. | 74 |
From DIRECTING To INFLUENCING | ............................................................................. | 74 |
Mindset Shift 6 | ............................................................................. | 79 |
From CRITICIZING/ PUNISHING To ACKNOWLEDGING/PRAISING | ............................................................................. | 79 |
Mindset Shift 7 | ............................................................................. | 85 |
From MANAGING to EMPOWERING | ............................................................................. | 85 |
Mindset Shift 8 | ............................................................................. | 91 |
From PROVIDING SOLUTIONS to EXPLORING POSSIBILITIES | ............................................................................. | 91 |
Mindset Shift 9 - From DEMANDING to REQUESTING | ............................................................................. | 96 |
PART 2: COACHING TOOLS | ............................................................................. | 102 |
CHAPTER 7 | ||
The Foundations Of Coaching | ||
The Power of Relationship and Trust | ............................................................................. | 103 |
The Power of Questions | ............................................................................. | 104 |
The Power of Active Listening | ............................................................................. | 108 |
The Power of Silence | ............................................................................. | 111 |
The Power of Acknowledgments | ............................................................................. | 111 |
The Power of Feedback | ............................................................................. | 114 |
Communicating Effectively as a Coach | ............................................................................. | 116 |
CHAPTER 8 | ||
The G.R.O.W Process | ||
A Four Step Coaching Process | ............................................................................. | 118 |
GOALS | ............................................................................. | 118 |
REALITY | ............................................................................. | 119 |
OPTIONS | ............................................................................. | 120 |
WILL & WAY FORWARD | ............................................................................. | 121 |
GROW Sample Conversation | ............................................................................. | 123 |
CHAPTER 9 | ||
100 Powerful Coaching Questions | ||
Questions for Uncovering Vision | ............................................................................. | 127 |
Questions for Uncovering Values | ............................................................................. | 127 |
Questions for Uncovering Obstacles | ............................................................................. | 128 |
Questions for Encouraging Disclosure | ............................................................................. | 128 |
Questions for Solution-Focused | ............................................................................. | 129 |
Questions for Self-Assessment | ............................................................................. | 129 |
Questions for Summarising | ............................................................................. | 130 |
Questions for Promoting Self-Awareness | ............................................................................. | 130 |
Questions for Supporting | ............................................................................. | 131 |
Questions for Seeking Feedback | ............................................................................. | 131 |
PART 3: COACHING SOLUTIONS | ............................................................................. | 132 |
CHAPTER 10 | ||
Frequently Encountered Coaching Situations | ||
1. How do I start and end a coaching session? | ............................................................................. | 133 |
2. How do I ask questions that do not sound too interrogative? | ............................................................................. | 134 |
3. How do I know what questions to ask? | ............................................................................. | 134 |
4. How do I ask questions that reframes perception? | ............................................................................. | 136 |
5. How do I handle emotional outburst more effectively? | ............................................................................. | 137 |
6. How do I build trust? | ............................................................................. | 138 |
7. How do I encourage coachee to take action? | ............................................................................. | 138 |
8. How do I help coachee to make decisions? | ............................................................................. | 138 |
9. How do I become more assertive? | ............................................................................. | 139 |
CHAPTER 11 | ||
Empowerment Situations | ||
The Importance of Coaching Alignment | ............................................................................. | 144 |
1. Empowering coachees to be More Accountable | ............................................................................. | 146 |
2. Empowering coachees to Deal with People Issues | ............................................................................. | 150 |
3. Empowering coachees to express Personal Opinions | ............................................................................. | 152 |
4. Empowering coachees not to be affected by Negative Opinions of Others | ............................................................................. | 153 |
5. Empowering coachees to feel Comfortable Receiving Acknowledgments | ............................................................................. | 153 |
6. Empowering coachees to Stand-Up and Make a Difference | ............................................................................. | 154 |
7. Empowering coachees to achieve higher Self-Esteem and Confidence | ............................................................................. | 156 |
CHAPTER 12 | ||
Developing A Coaching Culture | ||
High performance culture and coaching | ............................................................................. | 158 |
The Leadership | ............................................................................. | 158 |
The System & Structure | ............................................................................. | 159 |
The Competencies | ............................................................................. | 160 |
CHAPTER 13 | ||
A Coaching System | ||
Should Coaching Be Structured? | ............................................................................. | 162 |
Pre-Coaching Information | ............................................................................. | 162 |
The Coachee's Profile | ............................................................................. | 162 |
The Coachee's Competencies | ............................................................................. | 163 |
The Coaching Sessions | ............................................................................. | 163 |
The Progress Tracking | ............................................................................. | 163 |
Feedback for Coaches | ............................................................................. | 163 |
The C. O.A.Ch System | ............................................................................. | 164 |
CHAPTER 14 | ||
What Is Next? | ||
Our Heart and Our Journey | ............................................................................. | 165 |
The Desire to Help | ............................................................................. | 166 |
How do we develop a "Heart" to coach? | ............................................................................. | 167 |
Leveraging on being an Asian | ............................................................................. | 167 |
CONCLUSION | ............................................................................. | 167 |
BIBLIOGRAPHY | ||
APPENDIX 1 | ||
Registering and Using the C.O.A.Ch System | ............................................................................. | 169 |
How to Use the C.O.A.Ch System | ............................................................................. | 169 |
APPENDIX 2 | ||
Organization Coaching Culture Research | ............................................................................. | 172 |